Refund Policy

1. Overview

This Refund Policy governs all refund requests related to subscription fees paid to Clout First Technologies (“Clout”) for access to the Clout Index platform (cloutindex.com). This Policy should be read in conjunction with the Terms and Conditions found on our website. Terms not defined here have the meanings given in the Terms and Conditions.

2. Refund Eligibility

Subscribing Organisations may request a refund of their subscription fees subject to the following conditions:

30-Day Refund Window: Refund requests must be submitted in writing within thirty (30) calendar days of the subscription start date (“Refund Window”). Requests received after the Refund Window has expired shall not be eligible for a refund.

Clout Credit Deduction: If any Clout Credits have been consumed during the Refund Window, the value of those consumed Credits shall be deducted from the refund amount. The value of a Credit for such purposes will be determined by dividing the one-year subscription fees with total Clout Credits provided with the subscription (excluding any top-ups bought with the subscription).

Refund Calculation: Refund Amount = Subscription Fees Paid – (Number of Clout Credits Consumed × Per-Credit Rate). If the value of consumed Credits equals or exceeds the fees paid, no refund shall be issued.

3. Non-Refundable Items

The following are not eligible for refund under any circumstances:

Subscription fees where the refund request is submitted after the 30-day Refund Window.

Onboarding fees, setup fees, or implementation fees, where applicable and separately invoiced.

Clout Credits that have been consumed.

Fees for Decision Consulting services.

Subscription fees where the Subscribing Organisation’s account has been terminated by Clout due to a breach of the Terms and Conditions.

4. How to Request a Refund

To request a refund, an authorised representative of the Subscribing Organisation must:

Submit a written request to [email protected] with the subject line “Refund Request – [Organisation Name]”.

Include the organisation name, subscription start date, reason for the request, and the name and email of the authorised contact.

Submit the request within the 30-day Refund Window.

5. Processing

Clout shall acknowledge receipt of a refund request within five (5) business days.

Clout shall review the request, verify the eligibility criteria, calculate any applicable Clout Credit deductions, and communicate the refund determination within ten (10) business days of acknowledgement.

If approved, the refund shall be processed to the original payment method within thirty (30) business days of the determination. If the original payment method is unavailable, Clout shall agree an alternative method with the Subscribing Organisation.

Upon processing of the refund, the Subscribing Organisation’s access to the Platform shall be terminated. All associated data shall be handled in accordance with Data Retention section of the Privacy Policy.

6. Disputes

If the Subscribing Organisation disagrees with the refund determination, it may submit a written appeal to [email protected] within ten (10) business days of receiving the determination. Clout shall review the appeal and provide a final response within ten (10) business days. If the dispute is not resolved, it shall be handled in accordance with the dispute resolution provisions specified in Terms and Conditions.

7. Changes to This Policy

Clout reserves the right to amend this Refund Policy at any time. Changes shall not apply retroactively to refund requests submitted before the effective date of the amendment. Material changes shall be reflected in the Last Updated date.

9. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates and is subject to the jurisdiction and dispute resolution provisions set out in the Terms and Conditions.